Terms of Service

Version 2026-10-21-draft

Draft for legal review. This text hasn't been approved by a lawyer yet and will change before Marla is used with real patients. Items in [brackets] are still to be filled in.

The service

Marla is an AI receptionist that answers a dental practice's calls when the practice can't, records what each caller needs, and passes the call to the practice's dashboard. These terms are between [legal entity name], ABN [ABN] ("we") and the practice that creates the account ("you").

Pilot

During the pilot Marla is provided free of charge, by invitation code, and may change or be withdrawn. [Pilot length, and what happens at the end of it.]

Marla is not a clinician or an emergency service

Marla doesn't diagnose, give clinical advice, or book, cancel or change appointments.
For a possible life-threatening emergency, Marla tells the caller to hang up and call 000.
Marla's urgency rating is a guide. Your team decides how and when to respond to every call.

Your responsibilities

Keep Marla Configuration accurate, including at least one urgent alert contact, and check your dashboard and alerts.
Call patients back, especially those flagged urgent. An alert can be delayed or fail, so don't rely on it alone.
Tell your patients that calls may be answered by an AI receptionist, and meet your own privacy obligations for patient records.
Keep logins private, and only give access to people at your practice.

Availability

We work to keep Marla running but don't guarantee it will be available or error-free, especially during the pilot. If Marla can't be reached, calls may not be answered or recorded. [Describe the fallback, e.g. calls going to the practice's voicemail.]

Data

Call information belongs to you. We handle it as described in our Privacy Policy and only to provide the service. [Data processing terms, and how you can export or delete your data.]

Ending the service

Either of us can end your use of Marla with [notice period] notice. [What happens to call data afterwards.]

Liability

[Limitation of liability and indemnities, consistent with the Australian Consumer Law. To be written by a lawyer.]

General

These terms are governed by the laws of [State], Australia. We'll tell you before we make material changes.