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After-hours & overflow call cover for dental practices

The patient who calls at 10pm can't wait for voicemail to call back.

When your practice is closed or the front desk is slammed, a voicemail can't tell whether a caller needs to be seen tonight or next week. Marla answers instead, tells the caller plainly that she's an AI receptionist, and finds out what's actually going on. A genuine emergency gets safe first aid guidance and an immediate page to your on-call team. Everything else is captured in full and ready for your team to call back and book in first thing in the morning.

Why it matters

A missed after-hours call is a patient booked somewhere else.

Evenings and weekends are when patients ring with pain, swelling, or a problem after treatment. Most of those calls hit a message bank telling them to call back or present to emergency, and many never call back. They ring the next practice that answers instead.

The calls that matter most are also the hardest for a voicemail to catch. A genuine emergency and a routine booking sound identical to an answering machine. Marla actually listens, tells the two apart, and makes sure neither one is left waiting until morning.

Who it's for

Built for practices where the calls actually carry clinical weight.

If your practice does implant, surgical, or complex treatment, your after-hours calls aren't just booking requests. They're patients whose symptoms need a real judgment call, not a message bank.

Implant & All-on-X centres

Full-arch and implant patients with post-op concerns that a generic receptionist can't safely assess.

Oral surgery & specialist practices

Where "flag for callback" isn't good enough, and complex cases land on the clinician personally.

Growing practices losing after-hours calls

Every missed call after 5pm is a patient, often a new one, booking with whoever answers first.

Teams stretched at the front desk

Overflow calls that ring out mid-checkout, captured instead of lost.

How Marla is different

Not a booking bot. A judgment a booking bot can't make.

01

Answers every call, and says so

Marla picks up every after-hours and overflow call, tells the caller straight away that she's an AI receptionist for your practice, and checks whether they're a new or existing patient.

02

Finds out what's actually wrong

She asks whether they're calling to book, dealing with a dental emergency, or asking about an implant or wisdom tooth consult, and gets their consent before taking any details.

03

Escalates genuine emergencies, on the spot

A knocked-out tooth, unbearable pain, or a break with an exposed nerve gets safe first steps immediately, like keeping a knocked-out tooth in milk, plus an urgent page to your on-call team.

04

Hands your team a clear morning list

Routine calls like a lost filling or a booking enquiry are captured in full, with a promise that your team will call back to confirm. Marla never books; your team always does.

Built by a surgical dentist. Marla encodes the kind of judgment that comes from actually doing the surgery, knowing which calls can wait and which can't. That's the part generic AI receptionists can't safely do. Marla never touches your booking system: she captures and hands off, your team confirms and books.
Early access

Be one of the first practices to try Marla.

We're onboarding a small group of founding practices. Join the waitlist and we'll be in touch as early access opens.

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